Refund & Return Policy
Effective Date: June 21, 2026 | Last Updated: September 2, 2026
This Refund & Return Policy governs all transactions for physical hardware, digital software licenses, accessories, and recurring subscriptions provided by VisionCam, Inc. By placing an order or subscribing to VisionCam services, you acknowledge and agree to the terms outlined below.
1. HARDWARE RETURNS & 30-DAY WINDOW
VisionCam offers a 30-day return policy for eligible physical hardware products (such as VisionCam hardware cameras, control panels, and mounting accessories) purchased directly from visioncam.net.
- The 30-day window begins on the confirmed date of package delivery.
- Products must be returned in their original condition with all original packaging, cables, mounting hardware, and documentation included.
- Items showing physical damage, missing components, or signs of improper installation/modification are subject to a partial refund or denial of return.
2. SOFTWARE & DIGITAL LICENSES
Due to the nature of digital goods, software licenses (including VisionCam Playbill activations, Studio control keys, and OS plugins) are generally non-refundable once activated or redeemed.
If you purchase a digital license and have not revealed or activated the license key, you may request a full refund within 14 days of purchase. Exceptions may be granted for verified technical incompatibility issues that our engineering support team cannot resolve.
3. RESTOCKING FEES & SHIPPING COSTS
Depending on the condition of returned physical hardware, the following terms apply:
4. RETURN AUTHORIZATION (RMA) PROCESS
All returns require a pre-authorized Return Merchandise Authorization (RMA) number. Unsolicited shipments sent to our facilities without an active RMA will be refused and returned to sender.
- Submit a refund request to support@visioncam.net with your original order number and serial number.
- Once approved, our technical support crew will issue an RMA number along with return shipping instructions.
- Package the equipment securely and clearly write the RMA number on the exterior shipping box.
5. DEFECTIVE PRODUCTS & WARRANTY CLAIMS
If your VisionCam hardware arrives defective or suffers a hardware failure under normal operation, your item is covered under our standard hardware warranty. Please contact support immediately to initiate a cross-shipment replacement or warranty repair rather than a standard refund request.
6. REFUND PROCESSING TIME
Once your returned package is received and inspected at our fulfillment center, we will notify you of the approval or rejection of your refund. Approved refunds will be credited back to your original payment method within 5–10 business days, depending on your financial institution.
7. CONTACT VISIONCAM SUPPORT
For questions regarding returns, order cancellations, or RMA requests, please reach out to us: